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Friday, August 15, 2008
How to right customer service wrongs
The Atlanta Journal-Constitution
Ever had a contractor paint a room in your house the wrong color? Or have you ordered flowers for Mother’s Day and the bouquet never arrived?
We’ve all had our share of consumer horror stories and more often than not, we suffer in silence or don’t get the problem solved.
But that doesn’t have to be the case. An Atlanta lawyer and admitted serial letter-writer, wants to help right consumer service wrongs.
Rupert Barkoff , a lawyer at Kilpatrick Stockton in Atlanta, is collecting consumer horror stories for a book. AJC reporter Bill Torpy writes about Barkoff’s mission to collect 1,000 customer service stories.
The “self-appointed expert” on customer service has also created a website to collect stories for the book and to offer advice how to correct the problems.
Barkoff said most people don’t know how to complain in a way that gets results. Constructive complaining is a lost art, he said in the article.
Have you ever had extremely poor customer service? What did you do about it and did you get the results you wanted?
